Start with ConnexOntario
ConnexOntario offers free, confidential information about mental health, addiction and problem gambling services across Ontario. It can help people understand options and find relevant local support. Call 1-866-531-2600 or use the website to explore services. If you are unsure what kind of help fits, asking is a reasonable first step.
Learn with PlaySmart
PlaySmart is an Ontario Lottery and Gaming Corporation resource that explains how gambling works, the risks involved and ways to make informed choices. Its website includes educational information on games and player support. It is useful for learning, but it is not a substitute for individualized counselling or urgent care when those are needed.
Recognize possible harm
- Chasing losses or gambling longer or with more money than intended.
- Secrecy, arguments or changes in trust connected with gambling.
- Financial strain, borrowing or difficulty paying regular expenses.
- Feeling unable to stop, cut back or take a break.
- Gambling affecting sleep, work, school, relationships or mood.
When to seek help
You do not need to wait until debts accumulate or relationships break down. Reach out when gambling stops feeling enjoyable, when limits are repeatedly exceeded, or when you are worried about someone. A support service can help clarify what options are available without requiring you to have a diagnosis or a complete plan first.
Support for family members
People close to someone experiencing gambling harm can seek independent information and support for themselves. Describe the changes you have noticed and ask what services can help both the person gambling and their family. Set boundaries around money and protect your own safety and wellbeing. ConnexOntario can help identify relevant services in the province.
Self-exclusion options
OLG’s My PlayBreak is a voluntary tool for taking a break from Ontario land-based gaming and OLG digital play. BetGuard is a distinct province-wide tool for regulated online gambling and does not cover land-based casinos. The scope and requirements differ, so read the current official terms before registering. For an in-person casino question, ask OLG or a PlaySmart Centre about the land-based process.
Finding further assistance
For service navigation, start with ConnexOntario. For education about gambling and game mechanics, visit PlaySmart. For a break from gaming, review the relevant self-exclusion programme directly. If you or someone else is in immediate danger, contact local emergency services; gambling support lines are not emergency response services.
Frequently asked questions
Is ConnexOntario only for people who gamble? No. Family members and others seeking information can contact it too. Is help confidential? ConnexOntario describes its service as confidential; ask the service about privacy details relevant to your situation. Is My PlayBreak the same as BetGuard? No. Their coverage differs, and BetGuard is for regulated digital gambling rather than land-based casinos. Can I ask for help early? Yes. Support is available when you first become concerned.
Take the next step
Call ConnexOntario at 1-866-531-2600 or visit its website to explore Ontario services. If you are looking for general visitor information, return to the Grydavo safer gambling guide.